Privacy Policy

Last Updated: [29th May, 2025]

At CanaCrops, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us in any way. This policy applies to all visitors, customers, and users of our services across both the United Kingdom and United States.

1. What Information We Collect

We may collect the following types of personal information:

  • Identity Data – Name, date of birth (if provided), and title
  • Contact Data – Email address, phone number, shipping and billing address
  • Account Data – Login credentials and user preferences
  • Transaction Data – Order history, purchase details, payment information
  • Technical Data – Browser type, device information, IP address, cookies
  • Marketing Data – Your preferences in receiving marketing communications

2. How We Use Your Information

We use your information to:

  • Fulfill and manage orders
  • Provide customer support
  • Communicate order status and updates
  • Send marketing emails (with your consent)
  • Improve our website performance and customer experience
  • Comply with legal obligations

3. Sharing Your Data

We only share personal data with:

  • Trusted third-party service providers (e.g., payment processors, couriers)
  • Regulatory or legal authorities, if required by law

We do not sell your personal data to third parties.

4. International Data Transfers

Your data may be processed and stored in the UK, US, or other countries where our partners operate. We ensure appropriate safeguards are in place to comply with data protection laws.

5. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Analyse website traffic
  • Improve site functionality

You can control cookies through your browser settings.

6. Your Rights (UK & US)

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct or delete data
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with a data authority (e.g., ICO in the UK or FTC in the US)

7. Data Security

We implement industry-standard security measures to protect your personal information. However, no system is entirely foolproof, and we encourage you to take appropriate steps to safeguard your information.

8. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described above, including any legal, accounting, or reporting requirements.

9. Contact Us

For any questions, concerns, or to exercise your rights, please contact us at:
info@canacrops.com
support@canacrops.com

Delivery Estimates:

  • UK: 2–4 business days
  • USA: 3–7 business days
  • International: 7–14 business days (location dependent)

Shipping Rates:

  • UK: Free shipping on orders over £50
  • USA: Free shipping on orders over $75
  • International: Calculated at checkout

Order Tracking:
You’ll receive an email with tracking details once your order ships.

Title: Returns Policy
Return Window:
Returns are accepted within 14 days of delivery.

Conditions:
Items must be unused, unopened, and in their original packaging.

Non-Returnable Items:

  • Opened/used product
  • Gift cards
  • Final sale items

How to Return:
Email support@canacrops.com with your order number and return reason. We’ll walk you through the next steps.

Refund Timeline:
Once approved, refunds are issued within 5–7 business days to the original payment method.

Title: Need Help?
We’re always here for you:
📧 support@canacrops.com
📧 info@canacrops.com